Privacy Policy

This Privacy Policy forms part of the Terms and Conditions. Capitalised words in this Privacy Policy are defined in the Terms and Conditions.

Who we are
We are L'Estrange Solutsions Limited (company number 5548956) and our address is The Woodlands, Boston Road, Gosberton, Spalding PE11 4NU (referred to as "we" or "us" or "our"). We are the providers of the website (referred to as the "Site"). We are registered as a Data Controller with the Information Commissioner's Office with registration number Z8756489. We are not an estate agency.

A reference to "you" or "your" is a reference to a user of the Site or any of our services.

Contacting us or Opting out
If you do not wish us to contact you, send you information, provide your personal data to third parties or if you have an enquiry about the accuracy of your personal information or you would like information which is no longer current to be removed then please use the contact us area of the site.

Commitment to protecting the privacy of our Subscribers
The information we collect from you is only that required by us in order to provide you with the information you have requested. Except as provided in this Privacy Policy, we do not supply your personal information to any other person unless you have expressly authorised us to do so.
By submitting your information you give your unconditional consent to the use of that information as set out in the Terms and Conditions and Privacy Policy. If we change our Terms and Conditions and Privacy Policy we will post the changes on this page so that you are aware of the information we collect and how we use it. Continued use of the service will signify that you agree to any such changes.

Personal information collected
(a) Information you give us: We will collect the information that you give to us when using our Site. If you subscribe fully to the Site, you will be asked to provide information about yourself, such as your name and contact details. We will also collect other information about you at the same time, such as details of the sort of property you are interested in, the cost and location of the property etc. We will also collect information that you provide to us when you register as a subscriber and request property email updates. We will also collect information that you provide to us by corresponding with us by phone, e-mail or otherwise.

(b) Information we collect about you: This is different to "Information you give us" because it relates to technical data that we collect. So for example, we may collect technical information that has the potential to identify you, such as the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. We may also collect information about your visit, including the full uniform resource locators (URL) clickstream to, through and from our Site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, etc. See below for more details.

Use of personal information
L'Estrange Solutions Limited is a limited company incorporated in England and Wales, and is registered under the Data Protection Act 1998. All personal information you supply will be treated in accordance with that Act.

L'Estrange Solutions Limited will not pass on your personal information to any other person except when we believe the law requires or as set out in this Privacy Policy. To this end, L'Estrange Solutions Limited may pass your information to other third parties if you authorise us to do so. To sign up with the Site you must provide your name, email address and create a password. You must also provide card payment information including your postal address and telephone number. The information collected on the signing up form may be used to send messages (including via email and sms messaging) for the following purposes:

  1. to provide the services available on our Site to you;
  2. to allow us to send messages to you when managing enquiries online;
  3. to allow us to contact you for user service, if necessary;
  4. to customise the content of our site to meet your specific needs;
  5. to make product improvements to the Site;
  6. to keep you informed of new features and products available from L'Estrange Solutions Limited;
  7. to administer our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; and
  8. as part of our efforts to keep our Site safe and secure.

Personal information storage
We follow strict security procedures to ensure that your personal information is not damaged, destroyed or disclosed to a third party without your permission and to prevent unauthorised access to it. The computers that store the information are kept in a secure facility with restricted physical access and we use secure firewalls and other measures to restrict electronic access. If we are working with third parties, we will require them to have in place similar measures to protect your information.
Only employees who need access to your information to perform a specific job are granted access to personally identifiable information. If you are a registered user, you can update the personal information that you give us at any time by viewing the "Change my Details" section of your account.
Where you have chosen a password which enables you to access certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Data Protection Act 1998
We are registered under the Data Protection Act 1998. As required by the Data Protection Act 1998, we follow strict security procedures and take appropriate measures to ensure that your personal information is not damaged, destroyed, or disclosed to a third party without your permission and to prevent unauthorised access to it. We may from time to time require you to co-operate with our security checks before we disclose information to you.

Right to access
You have a right to access the information that is held about you. To obtain a copy of this information, you should contact us. Your right of access can be exercised in accordance with the DPA. You have the right to ask us not to process your personal data at any time.
You have the right to use our Site without consenting to marketing and communication services that we provide. We will inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by ticking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us.

Secure Payment
L'Estrange Solutions Limited automatically encrypts your confidential payment information, using the Secure Sockets Layer protocol (SSL), when it is transmitted from your computer to our site over the Internet. We use the highest commercially available encryption key length of 256-bits. Payment processing is performed by Netbanx, a payment system which is owned by Paysafe Group PLC, our payment service provider.

Cookies are small pieces of information transferred to and stored by your browser on your computer. Cookies are commonly used on the Internet and do not harm your system.

Our site uses cookies to store information about your use of our website. We store this information for your convenience and to save time on any future visits. If you have configured your browser to block the use of cookies our site will not operate correctly.

For further information please see our Cookie Policy.

IP address
We may log your IP address (which indicates the location of your computer on the Internet), browser type and version, time zone setting, browser plug-in types and versions, operating system and platform for the purpose of systems administration and troubleshooting.

Log files
L'Estrange Solutions Limited captures industry standard information solely for the purposes of analysis. Information contained in log files is intended for internal use only. The aggregate logged information is not linked to any personally identifiable information.

If you provide your email address in order to submit an enquiry, comment or request for further information, we may contact you regarding your enquiry, comment or request. We may also send emails to you about the Services that we offer.

Links to third parties
You may be asked to provide additional personal information directly to content providers accessible through this site if you wish to obtain or purchase quotes, products, services or information from them. You will be provided with details of how such information will be used by the relevant content provider. We do not accept any responsibility for the information practices of such content providers. We encourage you to read the privacy statements of each content provider before providing any personal information.

If our business is sold or merged, or if we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets. We will make sure that any such transfer is done in a secure way. We will not otherwise disclose, sell or distribute your information to any third party without your permission unless we are required to do so by law or to obtain professional advice. We will retain your information for as long as is reasonable and necessary and no longer than permitted by law.

Unauthorised persons
Whilst we take all reasonable precautions to protect the personal data of users of this site, we cannot be responsible for and therefore exclude all liability for loss or misuse of personal data which is intercepted or otherwise misused by unauthorised persons.

Privacy Policy changes
Any changes we make to this Policy in the future will be posted on this page and notified to you by email if appropriate.

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